Privacy Policy

At Ittehad Online, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using the Ittehad Online website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

Full name
Phone number
Email address
Billing and delivery address
Order and purchase details
Payment-related information
Information you provide when contacting our customer service
Device, browser, and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

How We Use Your Information

The information we collect may be used to:

Process and deliver your orders
Confirm and communicate with you about your orders
Provide customer support
Process payments and refunds
Handle returns and exchanges
Improve our website, products, and services
Send order-related notifications and updates
Provide promotional offers and marketing communications where applicable
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements

Payment Information

Payments made through our website may be processed through third-party payment providers.

Ittehad Online does not intentionally store complete credit or debit card details on its own servers. Payment information may be collected and processed securely by the relevant payment service provider in accordance with its own privacy and security policies.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant content and advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

Sharing of Information

We respect your personal information and do not sell, rent, or trade your personal information to third parties.

We may share necessary information with trusted service providers only when required to provide our services, such as:

Delivery and courier companies
Payment processing providers
Website and technology service providers
Customer support or operational service providers

These parties are expected to use your information only for the purpose for which it is provided.

We may also disclose personal information when required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of Ittehad Online, our customers, or others.

Marketing Communications

With your consent or where permitted by applicable law, we may use your contact information to send you information about new arrivals, promotions, sales, offers, and other updates from Ittehad Online.

You may choose to stop receiving promotional communications at any time by contacting us or using the unsubscribe option included in applicable marketing messages.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

Third-Party Links

Our website may contain links to third-party websites or services. Ittehad Online is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us.

If you would like to make a privacy-related request, please contact our customer service team.

Changes to This Privacy Policy

Ittehad Online reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be posted on this page and will become effective when published. We encourage customers to review this page periodically to stay informed about how we protect their information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ittehad Online through the contact details provided on our website.

Last Updated: August 2026