Return & Exchange Policy

At Ittehad, we strive to ensure that every customer receives their order in perfect condition. If you receive a defective or incorrect item purchased through our online store, you may be eligible for a return or exchange, subject to the following terms and conditions.

 

Eligibility for Returns

Ittehad accepts returns of defective items purchased online, provided that the products are in their original condition, meaning they must be:

Unwashed, unworn, unused, and unaltered.

Unstitched and in brand-new condition.

Accompanied by their original tags and packaging.

Return Procedure

For eligible returns, customers must contact our Customer Service team by emailing [info@ittehadonline.com] within 15 days of the delivery date.

To process a return request, customers must provide:

Their online order ID.

A clear description of the defect or issue.

Relevant pictures of the defective product, if required.

Please note that this return policy applies to orders placed within Pakistan only.

Once the claim has been reviewed and approved, Ittehad will determine the appropriate resolution based on the circumstances. This may include:

Replacement of missing or defective items.

Exchange for another available product.

A full refund, where applicable.

For defective or incorrect items, the associated return shipping charges will be borne by Ittehad.

Exchange Policy

Customers wishing to exchange an item must send the product, along with the original invoice, to the Ittehad Head Office.

Customers are responsible for the shipping charges incurred when sending the product back.

Delivery charges for the exchanged item will also be borne by the customer.

Exchanges are subject to product availability and approval by our team.

Sale Items

Products purchased during sales, promotions, or special discount offers are not eligible for return or exchange.

This policy applies to local orders only.

International Orders & Customs Duties

Please note that any applicable customs duties, import taxes, or other international charges are not payable or reimbursable by Ittehad.

Refund or Exchange Requests

Customers wishing to request a refund or exchange against an eligible order can submit their request through our Refund & Exchange Form.

All requests will be reviewed in accordance with the terms and conditions of this policy.

Order Cancellation Policy

Customers may request cancellation of their order by emailing [info@ittehad.com.pk], along with their order ID and cancellation request.

Please note:

Order cancellation requests must be submitted within 24 hours of placing the order.

Cancellations cannot be accommodated after 24 hours of order placement.

Orders that have already been dispatched cannot be cancelled.

Once an order has been dispatched, customers will need to follow the applicable return and exchange policy.

Custom Order Policy

At Ittehad, we understand that every customer has unique preferences. We offer customized orders tailored to individual requirements and specifications.

Please review the following terms before placing a custom order.

Definition of Custom Orders

A custom order refers to any product specially made or modified according to a customer's specific requirements. This may include:

Customized measurements and dimensions.

Personalized designs or alterations.

Specific fabric, color, or other customization requests.

Any additional modifications requested by the customer.

Non-Refundable Policy

All custom orders are final and non-refundable due to their personalized nature.

Once a custom order has been confirmed and production has commenced, customers cannot request a refund.

Non-Returnable Policy

Custom-made products are not eligible for return or exchange.

Customers are therefore advised to carefully review all measurements, specifications, and customization details before confirming their orders.

Order Confirmation

After placing a custom order, customers will receive an order